Go to our website and enter your tracking number to see all the tracking information. If you are not able to get information from our website, please call or email us.
Usually it takes 7 to 10 business days by air and 4 to 6 weeks for sea shipment.
The full receiver information is very important including full address and telephone number so that we can contact the receiver if there are any issues with delivery. Missing information can result in delays with delivery.
Packaging is very important. Make sure to use a strong package that is not used or worn while also taping all seams as much as possible. It is also important to make sure anything that is fragile is packed with extra care and that there is no "empty" space prior to sealing the package.
In general, items that are flammable, pressurised, illegal, weapons, monetary instruments (cash, gold), food stuffs are prohibited from sending. For a full list of prohibited items please visit the country guides.
Customs regulations vary country by country with the maximum allowed duty/customs value being the most important. You as the sender are ultimately responsible for knowing all customs regulations regarding your shipment. For more information refer to our country guides for your destination country or contact your destination country customs office for complete information.
Packages are rarely lost, but if you believe it is the case, contact us so we can confirm if it is just not delayed. In the rare case that the package is lost, we will file a claim and provide you with compensation through the total-loss insurance.
We are able to send a package without a receiver's telephone number but in this case we cannot guarantee that your package will be delivered or that it will be delivered without delays.
We offer packing services and sell packing materials in some of our locations. Please call ahead to confirm prior to dropping off your package.
We currently do commercial shipments on a case by case basis and if you would like to receive a quote for this service please call or email us.
Some courier companies that provide their service to us accept packages weighing up to 110 lbs. Couriers are not obliged to lift packages over 66 lbs on their own to prevent injuries. In this case, the recipient has to pick up the package from the courier’s car himself or help the courier carry the parcel to the door.
Maximum allowed value depends on the country you ship to. More specific information can be found using price calculator as well as on the country guides.
$100 insurance is included for free. If you want to increase insurance amount, you have to pay $5 for every additional $100. This is a total loss insurance meaning it covers packages that are completely destroyed or lost.
You can calculate the full cost for shipping a package by using our price calculator on the website.
If there are any issues, please call or email us. If a claim needs to be opened, we will send you a standard claim form with additional information. Please do not delay in contacting us if there are any issues due to some cases being time sensitive. Any issues must be reported in 48 hours after the delivery of the package
You will receive a PayPal invoice with all charges that you have to pay by using your PayPal account or by entering your credit card information. Keep in mind that your package will not be delivered until your customs/duties charges are paid for.
Customs and duties charges are calculated on a case by case basis. They are calculated by the customs office and vary depending on the value of your shipment and the types of goods being sent. Along with the customs/duties charges there is a $30 brokerage fee that is charged for each clearance.
Depending on how much your package weights and how large it is you might be charged for dimensional weight which is calculated looking at the package weight and dimensions. This is taken into account more with packages that are being sent with the Express option. To see the full accurate pricing taking into account dimensional weight you can use the price calculator.
You are responsible to know what you shipped in your package for all additional customs procedures. We will work with you and customs to try to get the package cleared as smoothly as possible.
Yes, we offer home pickups from many of our locations. The driver will come with everything needed to handle everything at your home. You can use the price calculator to see if a home pickup option is available at your zip code. Keep in mind that in most cases there will be an additional cost for having a pick up and it needs to be scheduled ahead of time by calling the number provided.
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