FAQ's

Find answers for common questions about AEC Parcel Service. If you can't find an answer, contact us and we will be happy to help.
TOP 20

Most Common FAQ's

How do I track my package?
How long it takes to deliver package by sea and by air?
Do I need to fill in the full receiver information on the declaration and package?
How should I properly pack my package?
What items are prohibited from shipping?
What are the customs regulations for my destination country?
It seems like my package is lost. What should I do?
I am not able to provide the receivers telephone number, am I still able to send the package?
Do you offer packing services? Do you sell packing materials?
I want to send a package from my company to another company, how does that work?
What is the maximum allowed value I can put without paying additional duties/taxes?
How can I insure my package? How does the insurance work?
How can I calculate the total cost for shipping a package?
How do I open a claim?
I received additional customs/duties charges, how can pay these charges?
How were the additional customs/duties charges that I received calculated?
I am sending a light but big package. It seems like I am being charged more than usual, why?
Customs are asking me for an accurate list of items I sent and values. I do not remember exactly what I packed in the package, what should I do?
Do you offer a pick-up service from my home and how does that work?
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