Compliance Policy

 

AEC Parcel Inc. is committed to upholding the highest standards of integrity and ethical conduct in all aspects of its business operations. To this end, AEC Parcel Inc. has established the following compliance policy:

Prohibition of Services
AEC Parcel Inc. will not provide services to any individual or entity that is directly or indirectly involved in the financing, commission, or support of terrorist activities. Additionally, AEC Parcel Inc. will not provide services to individuals or entities involved in the development or production of nuclear, chemical, biological weapons, or missile technology programs as specified in the U.S. Export Administration Regulations (15 C.F.R. part 744).

Restricted Lists
AEC Parcel Inc. will not provide services to persons and/or entities identified on:

  •  • The U.S. Department of Commerce Denied Persons List, Entity List of proliferation concern, or Unverified List;
  •  • The U.S. State Department Debarred Parties List; or
  •  • The List of Specially Designated Nationals maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control.

Export Control Classification Number (ECCN)
AEC Parcel Inc. acknowledges that the Department of Commerce and the Department of State provide lists of articles that require an export license. It is imperative to determine whether an export license is needed based on whether the item intended for export has a specific Export Control Classification Number (ECCN). The ECCN is an alphanumeric code that describes the item and indicates licensing requirements. All ECCNs are listed in the Commerce Control List (CCL).

Regulatory Compliance
AEC Parcel Inc. is dedicated to complying with all relevant regulations and laws, including but not limited to:

  • • U.S. Export Administration Regulations (EAR)
  • • Office of Foreign Assets Control (OFAC) sanctions programs
  • • Transportation Security Administration (TSA) regulations for air cargo

It is the responsibility of all employees and stakeholders to adhere to these compliance policies and to report any suspected violations promptly.

Fraud prevention

Every year, hundreds of thousands of private and business parcels are delivered by AEC Parcel Inc. to Eastern Europe (including Ukraine), CIS (including Russia). Many of those parcels are purchases made in U.S. online stores by people in our destination countries.

Such a volume means that some bad actors may try to use our service with malicious intent. Although this illegal activity constitutes a tiny amount of our delivery volumes, it is obviously harmful to the victims.

Reporting Fraud
If you became a victim of fraud or suspect any fraudulent activity, which involves delivery with AEC Parcel Inc., please inform us immediately. Time is of the essence. Timely informing us about any suspicious activity increases your chances of a positive outcome.

Methods of Communication for Reporting Fraud:

  • Phone: Call our customer service line at +1 312 626 6661 (US only) and provide the recipient’s full name and address (including unit number) together with an explanation of why you believe the activity is fraudulent.
  • Email: Send a written assistance request to [email protected], including the recipient’s full name and address (including unit number), together with an explanation of why you believe the activity is fraudulent.

Our fraud prevention specialist will get in touch with you within 8 business hours, and you will be informed about the status of your report via your preferred method of communication. In case your parcel has not yet been delivered to the recipient, AEC Parcel Inc. will stop any delivery in the US, and, in most cases, abroad, until your fraud report is resolved.

Prohibited Items in International Packages

  • Firearms, signal guns, air guns, gas arms, ammunition, cold steel arms (including throwing weapons), electric shock devices, and spark gaps, as well as parts of those weapons.
  • Weapon parts and accessories.
  • Narcotics of any origin, psychotropic substances.
  • Radioactive substances.
  • Gunpowder, explosive, corrosive, flammable, and other hazardous substances.
  • Drugs, food supplements, vitamins.
  • Animals and plants.
  • Seeds.
  • Alcoholic beverages, cigarettes, tobacco.
  • Human remains and organs.
  • Antiques.
  • Jewelry, precious metals, and stones.
  • Cash and cash instruments in any form: money orders, checks, vouchers, securities, bonds, coupons, promotions, credit cards.
  • Postage stamps.
  • Products and publications of obscene content, pornography of any kind.
  • Items prohibited by the World Association of Transport.
  • Items that require export licensing by the State Department or Commerce Department must be accompanied by a license.
  • Items that may pose a risk to workers, transporting parcels, soil, or damage other items and equipment by their nature or packaging.

Restrictions for Packages Shipped on Airplanes

  • Separated lithium batteries
  • Power banks, power stations
  • Aerosols
  • Integrated lithium batteries – especially strict for air shipments from Canada
  • Weapons and explosives
  • Cash, credit cards, and debit cards
  • Knives
  • Ivory and furs
  • Human or animal remains
  • Cigarettes and other tobacco products
  • Flammables
  • Oxidizers
  • Corrosives
  • Plants, seeds
  • Prescription medication and drugs
  • Gold and silver jewelry
  • Alcohol
  • Raw meat and fish
  • Military items

AEC Parcel Inc. always strives to improve its fraud prevention procedures to provide additional protection for our clients and their business partners.

Contact Us
For any compliance-related inquiries, you can contact us: