Most Common FAQ's

Maximum allowed value depends on the country you ship to. More specific information can be found using price calculator as well as on the country guides.

$100 insurance is included for free. If you want to increase insurance amount, you have to purchase it for 5% of the additional insurance amount. This is a total loss insurance meaning it covers packages that are completely destroyed or lost.

You can calculate the full cost for shipping a package by using our price calculator on the website or by contacting our customer support team.

If there are any issues, please call or email us. If a claim needs to be opened, we will send you a standard claim form with additional information. Please do not delay in contacting us if there are any issues due to some cases being time sensitive. Any issues must be reported in 48 hours after the delivery of the package

You will receive a PayPal invoice with all charges that you have to pay by using your PayPal account or by entering your credit card information. Keep in mind that your package will not be delivered until your customs/duties charges are paid for.

Customs and duties charges are calculated on a case by case basis. They are calculated by the customs office and vary depending on the value of your shipment and the types of goods being sent. Along with the customs/duties charges there is a $30 brokerage fee that is charged for each clearance.

You are responsible to know what you shipped in your package for all additional customs procedures. We will work with you and customs to try to get the package cleared as smoothly as possible.

Yes, we offer home pickups from many of our locations. The driver will come with everything needed to handle everything at your home. You can use the price calculator to see if a home pickup option is available at your zip code. Keep in mind that in most cases there will be an additional cost for having a pick up and it needs to be scheduled ahead of time by calling the number provided.

We understand that it may be difficult to find a nearby agent, or that the nearest location is simply too far away for you to reach. That's why we offer an out-of-state procedure to help you get your package to its destination. Here are the steps to follow:
1. Make sure your package is securely packaged with appropriate materials such as sturdy boxes, bubble wrap, and packing peanuts to prevent damage during transportation.
2. Check that your package meets the allowable limits for dimensions and weight in the destination country. You can find this information in our Country Guides, which should be reviewed before shipment.
3. To ensure accurate pricing, please review the dimensional weight calculation formula provided in our FAQ section. This will help you determine whether actual weight or dimensional weight will be used in the final price calculation.
4. Verify that your package doesn't contain any restricted items. Some items cannot be shipped, and it's your responsibility to ensure that your package complies with all applicable regulations. You can find more information about this in our Country Guides.
5. Ensure that the contents of your package do not exceed personal-use quantities. It's essential to make sure that the goods being shipped are not for commercial purposes. Attempting to import commercial quantities without the necessary licenses or permits can lead to additional fees, delays, and even legal repercussions.
6. Fill out the attached shipping form, providing all necessary information such as the recipient's name and address, package contents, and declared value. If you don't have access to a printer, simply write down all the required information on a separate sheet of paper.
7. Place the completed form inside an envelope and tape it to the outside of the package.
8. Ship your prepared package using the courier service of your choice (UPS, FedEx, USPS) to the following address:
AEC Parcel MAILING 8801 S. 78th Ave. Bridgeview, IL 60455
Once we receive your package in our warehouse, it will take 1-2 business days to process it. We will fill out a shipping declaration based on the information you provided and call you to collect payment over the phone by charging your credit/debit card. Please be advised that there will be a handling fee of $5 added to the final amount.
We will also provide you with an AEC tracking number for your package, which you can use to track your package on our website.
If you have any questions, don't hesitate to contact us at 312-626-6661. We're here to help!

When calculating the price of the package, we always take into consideration actual and dimensional weight. Dimensional weight is a pricing technique that takes into account the package's dimensions, rather than its actual weight, to determine the shipping rate.
To find out the dimensional weight for your air package, you can use this simple formula: Length x Width x Height divided by 166. If you're shipping by sea, the formula is Length x Width x Height divided by 300. This will give you the package's volumetric weight in pounds. It's important to note that if your dimensional weight is greater than the actual weight of the package, we'll charge the shipping cost based on the dimensional weight instead of the actual weight. Don't worry though, we'll always make sure you're aware of the final cost before you send your package on its way

It is possible to have your package returned to the USA if you do not want to proceed with customs procedures, pay customs fees, or if you simply desire its return. In such cases, the client will be responsible for covering the shipping costs associated with returning the parcel. We will provide you with the pricing information received from the customs office for this purpose. Please note that the price for returning a package can vary significantly. This is because the return procedure involves separate packaging and documentation requirements. As a result, the cost associated with returning the package may differ significantly from the initial shipping cost.

If your parcel is too big or heavy when sent to our main office for further shipment , we can divide the parcel for you. There is a fee of $15 plus the cost of a new box, which depends on the box size. Please note that this service is currently only available at our Chicago location.