Terms & Conditions

Last updated: May 24, 2024

Acceptance and Shipment

Upon receipt at the point of origin on the specified date, AEC Parcel Service (referred to as “the Carrier”) accepts the described goods (the “Goods”) from the Sender. The condition and contents of the Goods are unknown at the time of acceptance. These Goods, as marked and consigned, will be transported to their destination according to the rates and classifications effective on the shipment date. The Carrier does not guarantee that the Goods are undamaged when this contract is established. All freight charges are prepaid


Limitation of Liability

Maximum Liability. The Carrier’s liability for total loss of the Goods or contents shall not exceed $100.00, plus the full amount paid for shipping. No amount for shipping will be repaid in the event of partial loss, regardless of whether the loss or damage was caused by the Carrier’s negligence. This limitation applies from the contract’s inception until the Goods are delivered to the Consignee or to a postal service.

Exclusions from Liability. The Carrier is not liable for loss caused by or attributable to:

Acts of God, public enemies, authority of law, quarantine, riots, strikes, perils of the sea, Sender’s act or default, inherent defect in the Goods, or conditions beyond the Carrier’s control, including but not limited to:

    • Nuclear reaction or radioactive contamination;
    • Extreme weather conditions including but not limited to floods, snow falls, slippery roads, or any other event beyond the control of the Carrier impeding the passage of transport;
    • Changes in laws or regulations of the destination country, including but not limited to the closing of roads in the country of destination;
    • Incorrect or incomplete addresses provided by the Sender;
    • The Consignee moving or being absent from the address provided by the Sender;
    • Goods being seized, detained, confiscated, or delayed by governmental agencies in countries through which the Goods are transported up to and including their ultimate destination as per the consignment.

The Carrier under no circumstances shall be liable for any material damage for any reason claimed to be a result of the failure by the Carrier for any reason to deliver in timely fashion and/or full or partial loss of the Goods, except as specifically provided for herein.

Delivery Date Estimates. Delivery dates are estimates and provided without warranty or guarantee. The Carrier is not liable for any special, consequential, or other damages due to delivery delays. The Carrier shall not be liable for any damages claimed by or any payment of compensation of any nature to the Sender in the event of any delay in delivery of the Goods.

Prohibited Goods and Sender’s Warranty. The Carrier shall not be liable for any loss by any party of any items that may be prohibited or contraband of any kind, for any reason, in the country of destination or any country through which the Goods may pass including, without limiting the generality of the foregoing, negotiable instruments, cash, precious metals, stones and jewelry, and any other objects that may by determination of the regulatory officials of said country or countries to be in the nature of luxury objects. The Sender acknowledges that the Goods will be subject to inspection by customs and other government agencies and the Carrier shall not be liable for any loss or damage of any kind to or in respect of the Goods as a result of or relating to dealings by agencies of any kind whether proper or improper. The Sender acknowledges that customs and similar inspections may result in delays to delivery. The Sender acknowledges that it is prohibited and unlawful to include in the Goods being shipped any arms, controlled substances, explosives or explosive substances, flammables or any other similar objects that might damage the shipment. The Sender warrants and guarantees that the Goods contain no such items. In the event the Goods contain such items, the Sender admits liability and shall be solely responsible for and shall indemnify the Carrier against all claims, damages, charges or suits made or brought in relation thereto.

Sender’s obligations. The Sender acknowledges having confirmed with the Carrier that it is the Sender’s obligation:

  • to establish the applicable customs rules of the country of destination to determine whether the Goods are duty-free;
  • to establish a time frame for delivery of the Goods to the country of destination and in particular deliveries during Christmas and Easter seasons;
  • to pay all duties and taxes relating to the Goods and the carriage thereof;

Insurance options. The Carrier’s liability for loss does not exceed $100.00 unless the Sender purchases additional insurance. Additional insurance is available at $5.00 per $100.00 value over the first $100.00. In no event shall liability of the carrier for full loss exceed the insured amount plus the whole amount paid for shipping.


Claims and Notification Process

The Carrier is not liable for loss unless reported by the Sender or Consignee within 48 hours after the delivery of the package to the Carrier via email: complaints@aecparcelcom. Claims must include:

  • Sender’s copy of the declaration
  • Full address information of the Sender
  • Package number
  • A clear and limited statement of the nature of the claim, including value.

The Carrier shall be discharged from all liability for loss arising out of this contract of carriage unless the Sender or Consignee commences legal suit by issue of an originating process in the appropriate jurisdiction against the Carrier within sixty (60) days of the delivery of the Goods or within four (4) months of the estimated delivery date in the event of non-delivery. Failure to commence such legal suit by originating process within that time period shall operate as a complete waiver of such suit and a release of any and all claims against the Carrier.


Claims and Refund Process


  • Initiation: The Sender must submit a request via email – [email protected] if the package meets eligibility criteria.
  • Required Information:
  • Tracking number
  • Sender’s and recipient’s details
  • Copy of the declaration
  • Filled complaint form
  • Amount of additional insurance coverage, if any
  • Detailed description of the package’s contents
  • Actual cost of the missing items confirmed by invoices, receipts, etc.
  • Photographic evidence of items and box/packaging upon receipt
  • Protocol of damage filled out in the presence of the delivering party


  • Initiation Investigation: An inquiry into the reported package issue will begin.
  • Communication: We will contact the sender and/or recipient if more information is needed
  • Decision making: The sender will be informed about the final decision once it is concluded.
  • Expected resolution date: For International Shipments, the timeframe goal is 28 business days for the final solution. However, acquiring the necessary information from international partners/couriers/Customs can extend the time needed to conclude. Consequently, deciding on international shipments may incur additional time.
  • Refund insurance: If a refund is deemed appropriate, the sender will be informed of the determined amount. The payment will then be issued using the method arranged and most convenient for the sender, such as a credit for the next shipment or a refund via cheque by mail.

Partial Invalidity and Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

Limitation of Liability of Servants or Agents

It is agreed that no agent of the Carrier (including any independent contractor employed by the Carrier) shall in any circumstances be under any liability to the Sender, Consignee or owner of the Goods or to any holder of this Contract of Carriage for any loss, damage or delay of any kind resulting directly or indirectly from any act, neglect or default on the Carrier’s part while acting in the course of or in connection with his employment and without prejudice to the generality of the provisions of this paragraph, every condition contained and every right, exemption from liability, defence and immunity of any nature applicable to the Carrier or to which the Carrier is entitled shall also be available and shall extend to protect any agent of the Carrier acting as mentioned and for the purpose of all provisions of this paragraph the Carrier is or shall be deemed to be acting agent or trustee on behalf of and for the benefit of all persons who are or might be his servants or agents from time to time (including independent contractors) and all those persons shall to this extent be or be deemed to be parties to the contract in or evidenced by this Contract of carriage.

Modification of Contract of Carriage

The Carrier reserves the right to substitute alternate modes of transportation for that selected by the Sender on the front of this Contract of Carriage. Any exercise by the Carrier of this right shall in no way affect the maximum liability of the Carrier aforesaid. This Contract of Carriage constitutes the entire contract between the Carrier and the Sender. No agent or representative of the carrier has authority to alter, modify or waive any provision of this contract.

Force Majeure

A single parcel is required to be sent to a single address within the designated country. If the parcel is headed to or arriving from a remote or rural location, anticipate a potentially extended delivery duration. Delivery timing is subject to fluctuations, and it’s possible that we may be unable to notify you in advance. AEC Parcel Service Inc. cannot assume responsibility for delays in delivery beyond our control, such as those caused by carrier delays, adverse weather conditions, natural calamities, labor strikes, or border constraints. While we strive to deliver your parcel within the designated timeframe, circumstances may arise, especially during peak periods like holidays, where shipping within the expected window may not be feasible. Consequently, your parcel might be delivered later than originally anticipated in such instances.